We no longer sell direct to public from www.downtothewoods.com.au, to purchase our products click the shop page and buy online via our flagship store or email us to find out where your local stockist is located.
- Why can’t I shop from your website?
Log in access is for active DTTW wholesale stockists.
- Why can’t I log in or create an account?
Fill out the form or email email@example.com with your postcode and we’ll let you know shortly.
- Where is my closest stockist?
Head to your local stockist or click here to view DTTW RRP product prices.
- What is the price of ________?
Down To The Woods previously distributed the Heico Lamp range in Australia from 2009 - 2013. If you have any questions please direct these to www.agent88.com.au who now distribute this range.
- Help me with Heico!
For tips and tricks to keeping your doormat looking fresh click here.
- Why does my doormat look like this?
Our MoTex tapes always work best when you leave at least 2cm on either side of the embossed area. For more tips and tricks click here.
- How do I use Motex Tapes?
Head to your local stockist or email our team via firstname.lastname@example.org
- When is this item going to be available?
Wholesale applications take up to 14 days for processing. In peak periods like August and November this may take a little longer.
- I just placed my application for wholesale access, how long does it take to get approved?
For Designers wishing to purchase our products we offer a designer discount. Please email email@example.com to apply.
For DTTW Stockists
- I am a designer, can I get wholesale access?
For domestic orders we will process your order between 2-5 business days. Dispatch will be notified and can take up to 10 business days. For urgent orders please email firstname.lastname@example.org to coordinate.
- How long does delivery take (domestic and international)?
DTTW ships via StarTrack, TnT and Aus Post. Depending on your location
- How long will this take to ship to me?
Down To The Woods launches two collections annually with advised ETAs. To access updated emails please check stockist email, the DTTW Stockist Calendar via your ‘Stockist Info’ page at log in or email email@example.com for product ETA update. Christmas orders are dispatched in late October.
- When are items going to be available?
Please log in to your wholesale account via the ‘Stockist Log In’ tab. You can view all current and dispatched orders via the Account Summary page. If you have any further questions email firstname.lastname@example.org
- Can you give me a statement or any current invoices?
The cost of freight is determined by our courier companies. We endeavour to get the best freight costs for you and will usually notify you if a freight:product ratio is quite high.
16. This item has been damaged, how do I get a credit?
Any claim of missing or faulty products must be made within five (5) business days of delivery.
We do not accept return of unsold stock or for change of mind. Please email email@example.com to claim a credit. Please include a photograph to help us determine any issues.
17. What is on my backorder?
Please login to view your current orders and any items on backorder.
18. Is there anything new on its way?
Down To The Woods launches two collections annually with advised ETAs. To access updated emails please check stockist email, the DTTW Stockist Calendar via your ‘Stockist Info’ page at log in or email firstname.lastname@example.org for product ETA update.
For International Orders
Can you ship internationally?
Yes, of course! Unfortunately our freight calculator on our website is under maintenance, please select the Pay Later option and we will send you a final invoice with the correct freight charge.
Who do you freight with?
We use TNT and Aus Post for all international orders. Delivery can take up to 10 business days.
- What is the freight cost?